At D’Link Cleaning Specialist, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you interact with our website, request our cleaning services, or communicate with us directly. Our goal is to ensure you feel confident and informed every time you engage with our business.

1. Who We Are

D’Link Cleaning Specialist is a locally owned cleaning company based in Richmond, British Columbia, offering professional cleaning services to residential and commercial clients.

2. Information We Collect

We may collect the following types of personal and non-personal information:

Personal Information:

• Name

• Email address

• Phone number

• Residential or business address

• Service preferences and appointment details

• Payment details (when applicable)

Non-Personal Information:

• IP address

• Browser type and device used

• Pages visited on our website

• Date and time of access

This data helps us improve your customer experience and ensure our services meet your needs.

3. How We Use Your Information

We use your information for the following purposes:

• To respond to inquiries and provide requested services

• To send confirmations, estimates, invoices, and follow-ups

• To personalize and improve our website and communication

• To process payments and manage billing

• To inform you about promotions or service updates (only with your consent)

• To comply with legal obligations

We do not use your information for any unauthorized purposes, and we never sell your data to third parties.

4. How We Share Your Information

We only share your personal information under limited circumstances:

• With service providers who help us manage operations (e.g., payment processors, software platforms)

• When required by law or legal processes

• To prevent fraud or ensure the security of our services

• With your express consent

All third-party vendors we work with are required to follow appropriate privacy and data protection measures.

5. Consent and Your Rights

When you provide your personal information, you consent to its use as described in this policy. You have the right to:

• Access the personal data we hold about you

• Correct or update your personal information

• Withdraw your consent at any time

• Request deletion of your personal data (subject to legal requirements)

• File a complaint regarding how your data is handled

To exercise any of these rights, please contact us at Nora@dlinkcleaningspecialist.com.

6. Data Security

We take appropriate steps to safeguard your personal information. These include:

• Secure data storage and transmission

• Restricted employee access

• Use of secure software and reputable payment gateways

• Regular review of data protection practices

However, no system is completely immune to breaches. We cannot guarantee absolute security, but we are committed to resolving any issues promptly and transparently.

7. Cookies & Website Analytics

Our website may use cookies and analytics tools (like Google Analytics) to understand user behavior and improve performance.

Cookies help:

• Remember user preferences

• Track visitor patterns

• Optimize content and design

You can disable cookies in your browser settings, but this may affect your experience on our website.

8. Third-Party Links

Our website may contain links to third-party websites (e.g., payment gateways, review platforms). We are not responsible for the privacy practices or content of these websites. We encourage you to read their privacy policies before providing any personal information.

9. Children’s Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from minors. If we learn that a child has provided personal data, we will delete it immediately.

10. Changes to This Policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a new "Last Updated" date. Continued use of our services after changes are made constitutes acceptance of the revised policy.

11. Contact Us

If you have questions, concerns, or would like to request access to your data, please reach out:

D’Link Cleaning Specialist
📍 10691 Shellbridge Way #130, Richmond, BC V6X 2W8
📞 Phone: +1 (778) 320-1636
📧 Email: Nora@dlinkcleaningspecialist.com