Welcome to D’Link Cleaning Specialist. These Terms and Conditions govern your access to and use of our cleaning services and website. By using our website, booking our services, or communicating with us, you agree to the following terms.

Please read this document carefully. If you do not agree to these terms, please refrain from using our services.

1. Services Offered

D’Link Cleaning Specialist provides professional cleaning services including but not limited to:

• Residential Cleaning

• Office and Commercial Cleaning

• Janitorial Services

• Carpet Cleaning

• Floor Stripping & Waxing

• Specialty and One-Time Cleanings

All services are provided by trained professionals and tailored to each client’s needs as outlined in our service agreements or booking details.

2. Booking & Scheduling

• All cleaning services must be booked in advance via phone, email, or our website.

• A detailed scope of work and pricing will be confirmed before service.

• Appointments are subject to availability.

• We reserve the right to decline a service request for any reason (e.g., unsafe conditions, property access issues).

3. Access & Client Responsibilities

• Clients must ensure safe and legal access to the service location.

• All areas to be cleaned should be clear of excessive clutter or hazards.

• Fragile or valuable items should be secured or removed prior to service.

• If access is not possible at the scheduled time, a lockout fee may be charged.

4. Cancellation & Rescheduling Policy

• Clients must provide at least 24 hours’ notice for cancellations or reschedules.

• Late cancellations may incur a cancellation fee of up to 50% of the scheduled service.

• If we need to cancel due to weather, illness, or unforeseen events, we will reschedule at the earliest convenience.

5. Payment Terms

• Payment is due upon completion of service, unless other arrangements are made in writing.

• Accepted payment methods include cash, credit/debit cards, and e-transfers.

• Overdue payments may be subject to late fees and collection procedures.

• Prices are subject to applicable taxes (GST/PST) where required by law.

6. Satisfaction Guarantee & Re-cleans

We strive for 100% satisfaction. If you're not happy with any aspect of the service:

• Please notify us within 24 hours of service completion.

• We will return to re-clean the specific area(s) free of charge.

• Re-cleans are only applicable for the areas originally included in the service.

7. Damage & Liability

• Our team is trained and insured. We take every precaution to protect your property.

• D’Link Cleaning Specialist is not responsible for pre-existing damage, fragile items not removed, or damage due to poor surface conditions.

• Any claims for accidental damage must be reported within 48 hours of service.

• Liability is limited to the cost of the original cleaning service.

8. Use of Cleaning Supplies

• We provide all necessary cleaning supplies and equipment.

• If the client prefers we use their products, we are not liable for product performance or damage caused by them.

• Eco-friendly and hypoallergenic products are available upon request.

9. Website & Intellectual Property

• All website content, branding, images, and materials are the intellectual property of D’Link Cleaning Specialist and may not be copied or reused without permission.

• Unauthorized use of our brand assets, forms, or materials is strictly prohibited.

10. Privacy

We respect your privacy. Please review our Privacy Policy to understand how we collect, use, and protect your personal information.

11. Changes to Terms

We reserve the right to update or revise these Terms and Conditions at any time. Updates will be posted on our website with a revised “Last Updated” date. Continued use of our services after updates constitutes acceptance of the new terms.

12. Governing Law

These Terms and Conditions are governed by the laws of the Province of British Columbia. Any disputes shall be resolved under the jurisdiction of the courts in Richmond, BC.

13. Contact Information

If you have any questions or concerns regarding these Terms and Conditions, please contact us:

D’Link Cleaning Specialist
📍 10691 Shellbridge Way #130, Richmond, BC V6X 2W8
📞 Phone: +1 (778) 320-1636
📧 Email: Nora@dlinkcleaningspecialist.com